EEZYCOM SERVICEYou probably wish to work efficiently and at the same time improve and strengthen your customer contact. Eezycom - Service provides the solution you need. Innovative means of communication become especially accessible for housing associations. This enables you to optimally communicate with your customers.
With this tool, you will receive access to the following communication tools:
- Personal voice script
Approach your customer personally via menu options and by adding variables like name and address. You can, for example, create a service appointment or direct your customer to the customer service department. A potential conflict can then be resolved directly.
Reach your customers quick and easy by means of an SMS-flow, with messages that fit well together. Your message will carry the name of your housing association as sender. The messages can easily be managed, analyzed and adjusted via the customer dashboard.
Send personalized e-mails to your customers using our tool. These e-mails are sent by us for free and in real time, in your own house style and with an optional link to the 'personal page' of your corporation.
Communicate with your customers in an approachable and affordable way via WhatsApp. Your customers can indicate which channels they want to communicate through themselves. Via the customer dashboard, you can easily provide a means for customer-orientated communication. Immediately see whether a message has been received and read.
- Mail via post
Physical mail items remain significant for housing associations. Deliver digital documents using our tool. We take care of the printing and postage.
Each customer has his or her preference when being approached in a certain way. Using customer profiles, you can segment your customers and thus deploy the right mix of communication tools.
Every communication used is visible on our platform. This makes transfer of customer contacts simple. Colleagues can for example see whether a customer has already been called and what has exactly been communicated.
Use our Service-tool for:
- Quality control surveys
- Information call, make an appointment
- Maintenance agreement reminder
- Collecting payments
- Failed payment arrangements
Benefits when using the Service-tool:
- Improve customer contact and experience
- Work more efficiently
- More time for your customers
- Improved accessibility
- Better service calls regarding maintenance