Save time by actually reaching your customers. With our predictive dialer, different lines receive calls simultaneously. Employees of your customer support department won't have to dial any numbers. When contacted, the customer is informed that he/she will be put in touch with an employee.
Employees know who's on the other line via whisper technology or a display. This saves a lot of time in cases where there is no answer, voicemail or if the line is busy.
The supervisor can follow the conversation easily through the customer panel, determine the number of outgoing lines and pause it.
Benefits when using Dialer:
- Better functioning of employees in the customer support department
- High efficiency of outgoing calls
- Fast and easy deployment alongside your existing infrastructure: click and play