Simple claims cost a collections department a disproportionate amount of time. As a result, little time is left over for solving complex cases. We offer a special tool for credit management, especially tailored for accounts receivable departments and debt collections agencies. This allows you to remain in contact with your customers in a quick and efficient manner, thus maintaining a healthy relationship.
Using customer profiles, you can segment your customers and thus deploy the right mix of communication tools. The credit management tool offers the following features:
Your customer is personally contacted by telephone, via menu options and different variables like name, customer and outstanding amount. By requesting the zip code and/or date of birth, the information is directed at the right person. You can optionally forward your customers through to the customer support department for the conflict to be resolved immediately.
Through several text messages that fit together well, a text-flow is created whereby your customers are persuaded to pay quickly. The messages have your business name as sender. With a quick payment link in the text to make it easy for your customers to pay an outstanding bill. In just a few clicks, your customer can pay using the payment link in a secure environment.
E-mail is still considered an important channel to reach your customers. Through the credit management tool, you can easily send a personalized e-mail. These e-mails are sent by us free of charge in your own house style and in real time. Your customers can pay safely and simple via the payment link included.
- WhatsApp with payment link
Implement WhatsApp as an accessible, affordable and customer-friendly way to remind your customers of outstanding receivables. Customers can specify which channel they prefer to communicate in. Easily communicate with your customers and in a service-oriented way through the customer dashboard. Moreover, you can immediately see whether a message has been received and read.
Physical mail items remain significant in credit management. Deliver digital documents using our tool. We take care of the printing and postage.
The credit management tool can be used for:
- Collecting payments
- Failed direct debits
- Appointment reminders
- Failed payments
- To warn defaulters that the claim is being taken over by a collection agency.
Measured benefits of using the credit management tool:
- 17.5% increase in efficiency per employee
- 250% increase in customers handled per employee
- Inbound calls cut in half
- 15% increase in payments, reversal after-call, on the reference date
- 8% increase in collection with 50% cost reduction against personal call
- Improved cash flow by 3 days and 10% FTE savings
- 60% of customers calling back automatically resolved
Also looking to improve your credit management? Contact us via the form below or call 088-001 66 04.